Technical Consultant – ServiceNow CMDB

Roles and Responsibilities

• Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
• Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
• Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
• Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
• Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
• Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
• Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
• Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
• Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
• Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

4+ years of hands-on experience in ServiceNow development and implementation.
Strong expertise in:
• CMDB (mandatory)
• Discovery (mandatory)
• Integrations (REST, SOAP, MID Server, APIs) (mandatory)
• Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
• Experience with Integration Hub, external system integrations, and API-based architecture.
• Working knowledge of ITSM and other modules (secondary focus).
• Strong scripting skills (JavaScript, Glide APIs).
• Excellent communication skills with the ability to interact with both technical and business stakeholders.
• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Technical Consultant - ServiceNow CMDB.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.