Business Analyst – Payments and Digital Journeys

Job Title: Business Analyst – Payments and Digital Journeys

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

• Locations – Pune / Hyderabad / Bengaluru / Mumbai / Chennai / Gurgaon

• Experience: 8+ Years

  Notice period –Immediate

  Mandate Skills: Business Analyst – Payments and Digital Journeys (Global Banking domain only)

   

  Please see JD below for BA – Payments: 

  • Business Analyst with 8+ years’ experience in Payments within Retail Banking, including global bank exposure (Global Banking experience preferred).
  • Proven expertise in requirements elicitation, backlog management, and Agile delivery, with hands-on use of Jira and Confluence.
  • Strong stakeholder management and communication skills, collaborating across Business, Tech, and Ops teams in multi-country and cross-cultural environments (Asia, MENA, Europe, Americas).
  • Skilled in customer channel analysis, including Mobile Banking Apps and Browser Front-End solutions.
  • Adept at prioritizing requirements to define MVP scope, authoring Epics and User Stories, and validating with Product Owners, IT, Ops, Risk/Legal/Compliance, and UX.
  • Experienced in full delivery lifecycle: problem framing, market research, As-Is analysis, story refinement, walkthroughs with Solution Architects, and structured delivery through to implementation.
  • Strong analytical and problem-solving skills, with a track record of driving clarity, ensuring alignment, and supporting regulatory and business change.

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Business Analyst - Payments and Digital Journeys.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.