Associate Account Coordinator (Order Management)

Duties/Responsibilities

• Manage Hatch Order Entry Process for Drop Ship Orders  

• Accept and book all customer orders as follows: 

• Flex:  Order entry via Customer Order and verify and track inbound inventory to get received.  

• Custom:  Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking 

• Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution. 

• Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request. 

• Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal. 

• Perform other related duties as assigned and required by Customer Service Manager. 

• *Other job duties as assigned 

Knowledge, Skills, Abilities:

• Ability to become a trusted contact to internal and external clients. 

• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner. 

• Strong verbal and written communication skills. 

• Ability to easily build rapport at all levels with both internal and external clients 

• High level of attention to detail and exceptional organizational skills 

• Excellent time management and multi-tasking skills. 

• Ability to adapt and react to quick changes. 

• Ability to work independently on projects. 

• Ability to work effectively and efficiently under pressure. 

 

Physical Requirements 

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. 

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Associate Account Coordinator (Order Management).
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.