Senior Technical Consultant, ServiceNow – Service Portal

Roles and Responsibilities

• Solution and Stakeholder Leadership 
• Translate documented requirements into secure, scalable solutions that align with platform best practices and standards 
• Conduct client and internal demos, clearly explaining technical approaches and outcomes 
• Actively participate in Agile ceremonies (stand‑ups, sprint planning, retrospectives), flagging technical risks during planning and helping build new skill capabilities within the team 
• Hands‑On Development and Delivery Governance 
• Build and extend core‑platform features, integrations, and application‑specific functionality while enforcing coding standards and comprehensive documentation 
• Safeguard quality through automated/unit tests, peer reviews, and coordinated promotions across dev, test, and prod—including cutover and rollback strategies 
• Own defect resolution during UAT and hyper‑care, driving timely root‑cause analysis, remediation, and continuous improvement 
• Team Leadership and Mentoring 
• Coach technical consultants and junior developers, providing actionable feedback and structured skills development 
• Coordinate daily development tasks, remove roadblocks, and safeguard delivery timelines 
• Facilitate training sessions and knowledge‑sharing forums to elevate overall technical capability 
• Innovation and Cross‑Product Leadership 
• Lead delivery across core ITSM, Service Portal and at least one additional product suite (ITOM, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) 
• Champion platform innovations and reusable accelerators, guiding the team in adopting newly introduced capabilities 
• Contribute lessons learned, best practices, and technical articles to internal knowledge bases and external community forums 

Qualifications

• We seek someone with 6+ years of experience in ServiceNow domain. Someone who takes pride in clean, purposeful solutions, knows the platform deeply, and stays curious when new challenges arise.  
• Core‑platform expertise – Integrations, Integration Hub, Flows, Portals, Workspaces, Imports, plus an architecture mindset for performance tuning, scalability, and seamless upgrades 
• Product depth – Proven leadership in at least one suite beyond ITSM and Service Portal (ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM) 
• Hands‑on coding – Advanced JavaScript and Glide API skills, designing and consuming REST integrations, auth schemes, and data‑import pipelines 
• Modern UI fluency – Building engaging experiences in Service Portal, UI Builder, Workspace, and Catalog/Record Producers 
• Quality & delivery focus – Champions best practices, unit tests, peer reviews, and Agile/Scrum rituals with clear story‑point estimates 
• Collaborative mentor & lifelong learner – Communicates complex ideas simply, coaches’ teammates, and eagerly explores new ServiceNow capabilities and out‑of‑scope challenges 
• ServiceNow certifications – CSA, CAD, or CIS are welcome, though demonstrated hands‑on expertise is valued more highly than credentials 
• Broader tech stack awareness – Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies outside the ServiceNow ecosystem 
• Strong vanilla JavaScript skills – Solid coding fundamentals backed by modern best practices, testing habits, and version‑control discipline 

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Senior Technical Consultant, ServiceNow - Service Portal.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.