Business Process Analyst – Bangalore

Job Title: Business Process Analyst- Banking Domain

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Location – BANGALORE

Years of Expn – 8 to 14 Years 

Role Description

• Engage with KYC, Client Onboarding, Operations, Compliance, Financial Crime, Product and Technology stakeholders to understand business needs and operational challenges.
• Conduct stakeholder interviews, workshops and process walkthroughs to elicit and validate requirements.
• Gather, analyze and document business, functional and non-functional requirements for KYC and onboarding initiatives.
• Translate business and operational requirements into clear Business Requirements Documents (BRDs), Functional Requirements, User Stories, Use Cases and Acceptance Criteria, as appropriate.
• Analyze existing policies, procedures, business rules and system functionality to determine requirements and identify gaps.
• Maintain requirements traceability from business need through design, development, testing and implementation.
• Conduct detailed discovery of existing As-Is processes through workshops, interviews, documentation reviews and operational walkthroughs.
• Develop clear end-to-end process maps using appropriate process-modelling standards, including BPMN and swim lane diagrams.
• Document process activities, roles, systems, hand-offs, decision points, business rules, controls, exceptions and dependencies.
• Identify process inefficiencies, bottlenecks, duplicate activities, unnecessary hand-offs, manual interventions, rework and opportunities for standardization or automation.
• Facilitate workshops to validate As-Is processes with business and operational stakeholders.
• Support the development of To-Be processes and operating models.
• Perform gap analysis between current-state and future-state processes.
• Identify opportunities for process simplification, standardization, digitization, workflow automation and Straight-Through Processing.
• Define process KPIs and support measurement of improvements such as turnaround time, processing time, rework, exception rate, SLA performance and productivity.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Business Process Analyst - Bangalore.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.