Product Trainer

About Us:

Key Responsibilities

● Deliver product training to client users and manage the whole lifecycle
● Create customized product training content for the client users
● Mentor project consultants on the training lifecycle of HighRadius Order to Cash management system products for global clients
● Review and validate product training materials created by the project consultants
● Create and maintain standard product training materials for new or updated HighRadius products
● Enable training consultants to deliver an effective product training to our clients
● Deliver training to client users based on support requests and manage the whole lifecycle
● Analyze the Day in Life of client users to understand their usage patterns and concerns
● Improve the training process by analyzing the client feedback and support tickets
● Enable the consulting client users to access training post go-live, by creating project-specific LMS pages
● Collaborate with cross functional teams such as consulting, product, and support to ensure all training content is updated and accurate
● Prior knowledge of various phases of project life cycle including Design, Build, Testing, cutover,
● Go-live and hyper care
● Prior knowledge and experience of technical training delivery and content creation
● Prior knowledge of Order to Cash process will be a plus
● Prior experience with training clients on SaaS products will be a plus

Skill & Experience Needed

● Overall 3-6 years of professional services experience.
● Bachelor’s or Master’s Degree (preferably from tier 1 or tier 2 institutes).
● Location: Hyderabad.
● Mandatory: Good communication skills, Excellent Time Management skills, Good Analytical Skills, Good
● problem solving skills, Good presentation skills, Organizational skills, Collaboration skills, Conflict
● Resolution skills, Training Aptitude, Technical Inclination, Team Player.
● Desirable: Exposure to international clients / projects, Exposure to Functional consulting roles
● Experience in following the established processes/standards/templates to achieve successful results.

What You’ll Get

● Competitive salary.
● Fun-filled work culture (https://www.highradius.com/culture/)
● Equal employment opportunities.
● Opportunity to build with a pre-IPO Global SaaS Centaur.

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for Product Trainer.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.