BA- Insurance

Insurance Business Analysia

Job Description:

• Strong experience in Insurance domain transformation initiatives with exposure to large-scale business change programs.
• Strong experience in business analysis, requirement gathering, process consulting, and customer onboarding journeys.
• Proven ability to streamline and optimize business processes while working with cross-functional stakeholders and delivery teams.
• Strong experience in CRM platforms with moderate knowledge of Salesforce CRM for customer and workflow management.
• Proven ability to manage senior stakeholders, facilitate discussions, and drive alignment across business and technology teams.
• Strong understanding of transformation delivery lifecycle, operating models, and process improvement methodologies.
• HSBC experience and awareness of governance, and ways of working is highly preferred.
• Preferred candidates should demonstrate strong communication skills, analytical thinking, and ability to work in fast-paced enterprise environments.

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for BA- Insurance.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.