AWS Support Engineer

Job Title: AWS Support Engineer

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description:

Job Title: AWS Devops Support

Location: Sarjapur, Bengaluru, Hinjewadi Phase 1 – Pune 

Shift Time: EMEA

Overview: 

Role Description :

Responsibilities: • Provide L1, L2, L3 support to various Post Trade Processing applications (Middle-Office, back-office, Settlements). • Work on service requests using the Incident / Problem / Service management workflow, raised by business users and provide resolution. • Work closely with SME’s on any such requests as per the needs. • Work independently and represent status on different tasks with SME’s. • Implement methods for continually improving the support systems/processes. • Provide application and system monitoring. • Handle Change Management. • Provide release management services. • Perform fail-over and manage disaster recovery activities. • Support day-to-day operational activities across multiple Post Trade Processing applications and ensure timely resolution of issues. • Coordinate with internal teams and stakeholders to maintain service quality and application availability. • Monitor application performance and proactively identify potential risks that may impact business operations. • Participate in incident triage, root cause analysis, and follow-up actions to prevent recurring issues. • Assist in maintaining operational documentation and support procedures in line with organizational standards.

Skills: • Production Support / Dev Ops / SRE (Min 4 years of experience) • AWS and Snowflake • DevOps/ SRE • Various RDBMS (Oracle, MS SQL Server, Sybase etc) • Batch Job Schedulers (TWS / Autosys) • Operating System – Windows and UNIX • Scripting (Python). • Incident Management

Good to have: • Prometheus/ Grafana • Knowledge of Capital Markets (Trade lifecycle, Settlement process) • Knowledge of SWIFT • Knowledge of Settlement Applications • Familiarity with enterprise support environments and operational best practices.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Responsibilities

• Lead end-to-end execution of projects and cross-functional deliverables for AWS Support Engineer.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.