Technical Support Engineer-
- Category
- Support
- Required Skills
- See official employer job description
- Experience
- Mid
- Openings
- 1
- Apply by
- November 27, 2026
Know the opportunity before you apply.
- Business verification: Not confirmed
- Numeric salary range: Not disclosed — confirm before proceeding
- Source: External source · View original source
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- No-candidate-fee declaration: Not recorded for this listing
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Check my fit & prepare →WHAT YOU WILL BE DOING
- Customer Communication
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
- Drive Customer Satisfaction through timely & quality communication.
- Troubleshooting Skills
- Troubleshooting of customer reported incidents and system alerts.
- Identify, debug and troubleshoot break fix issues and take it to a resolution.
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
- Respond and resolve issues within agreed service levels.
- Collaboration & Knowledge Sharing
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
- Domain
- Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
- KPIs – Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
- Minimum 3 years’ experience in implementing various IGA solutions
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database: Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
Responsibilities
• Lead end-to-end execution of projects and cross-functional deliverables for Technical Support Engineer-.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.
Candidate Skill Fit Analysis
Sign in to check profile matchRequired competencies and technical background for this position:
Estimated In-Hand Salary
New Tax Regime (AY 2026–27)Editable what-if calculation; when employer pay is not disclosed, the starting amount is an example, not a salary offer. Indicative estimate using standard assumptions for EPF, professional tax and Section 87A. Actual payroll, benefits and deductions vary by employer and individual.
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