Senior Technical Support Engineer
- Category
- Support
- Required Skills
- See official employer job description
- Experience
- Senior
- Openings
- 1
- Apply by
- November 27, 2026
Know the opportunity before you apply.
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- Numeric salary range: Not disclosed — confirm before proceeding
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- No-candidate-fee declaration: Not recorded for this listing
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Check my fit & prepare →WHAT YOU WILL BE DOING
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
- Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
- Identify, debug and troubleshoot break fix issues and take it to a resolution
- Respond and resolve issues within agreed service levels
- Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings
WHAT YOU BRING
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database : Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
- Minimum 6+ years experience in implementing various IGA solutions
Security & Compliance
This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Responsibilities
• Lead end-to-end execution of projects and cross-functional deliverables for Senior Technical Support Engineer.
• Collaborate closely with departmental peers and stakeholders to ensure seamless operational continuity.
• Monitor core performance KPIs, troubleshoot bottlenecks, and implement optimization protocols.
• Champion high quality standards, peer reviews, and comprehensive team documentation.
Candidate Skill Fit Analysis
Sign in to check profile matchRequired competencies and technical background for this position:
Estimated In-Hand Salary
New Tax Regime (AY 2026–27)Editable what-if calculation; when employer pay is not disclosed, the starting amount is an example, not a salary offer. Indicative estimate using standard assumptions for EPF, professional tax and Section 87A. Actual payroll, benefits and deductions vary by employer and individual.
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